Huh. Ltd. (company number: 07756278) was placed into Administration on 5th November 2025.
Ruth Ellen Duncan (licenced by the Insolvency Practitioner Association under registration number:100126) was appointed Administrator on the same day.
Maxwell Davies Ltd will be handling the insolvency process.
The company has ceased trading and goods and services ordered before the company entered Administration will not be supplied.
However, you may be able to request a refund for items not received or faulty items, through your bank, card issuer or PayPal.
If you have made a deposit for, or paid for goods or services by credit or debit card (including charge and pre-paid cards), you may be able to get your money back by claiming a refund from your card issuer or PayPal.
Please contact your provider as soon as you can if this may apply to you. There is no need to wait until the delivery due date before contacting your card issuer.
There is information below outlining how to claim a refund, plus answers to questions you may have.
Outstanding orders
Anything ordered through Huh. Ltd. that has not yet arrived, will not be sent.
Please see details below on how to request a refund.
Outstanding refunds
Customers with outstanding requests for refunds cannot now be refunded from Huh. Ltd.
Please see details below on how to request a refund.
Returns
The company cannot now accept returned items.
Please see details below on what to do if you have an item for return.
FAQs
I am waiting for an order – will I still receive it?
No. The company will not be dispatching any more orders.
I ordered something from Huh that hasn’t yet arrived – how can I get my money back if it now won’t be sent?
You can request a refund through your bank or PayPal – information on what to do is below.
Can I cancel my order and get a refund?
The company cannot now receive any correspondence through its website or email system. There is no need to cancel the order, but you can request a refund through your bank or PayPal.
I’ve asked Huh. Ltd. for a refund but haven’t received it — will I still get my money back?
You can request a refund through your bank or PayPal. See the information below.
I have an item I need to return – what should I do?
There is no need to return the item – the company cannot now receive it. You can keep it and still request a refund through your bank or PayPal.
Can I claim the refund through my bank or PayPal?
Yes – refunds can only be requested through your bank or provider. The company cannot provide any refunds now.
I paid by credit card – what should I do?
If you paid via a credit card, you can apply to your credit card provider for a Section 75 claim. Information is provided below for what details you will need to give.
I paid by debit card – what should I do?
Ask your bank or card provider for a ‘chargeback’. Information is provided below for what details you will need to give.
I paid by PayPal – what shall I do?
Request a ‘chargeback’. Information is provided below for what details you will need to give.
I have an item I need to return – what shall I do with it?
You can keep it and still request a refund through your bank or PayPal.
What happens if my order arrives but is faulty – can I return, exchange it or get a refund?
You are unlikely to receive an order now. If you do and it’s faulty, please dispose of it safely and request a refund through your bank or PayPal. Refunds or exchanges will not be available through Huh. Ltd.
How long will it take to get my money back?
When you make your claim, your bank or provider can advise.
Can I contact the administrator for the refund?
The administrator cannot process any refunds – a refund request can only be processed through your bank or PayPal.
Shall I go to Shopify to ask for the refund?
Shopify cannot process any refunds – a refund request can only be processed through your bank or PayPal.
Will I get all of my money back?
This varies between banks and providers – they will be able to let you know when you make your refund claim.
What details will I need when I contact my bank or provider?
Date of purchase
Items purchased
Value of purchase
Proof of purchase – receipt
Administrator’s details (see below)
Am I considered a “creditor” of the company now?
You will only be considered as creditor of the company if your bank or provider refuse to refund you through their process under the legislation.
Where can I find updates about the administration process?
Updates regarding the company can be found via the Companies House portal – https://find-and-update.company-information.service.gov.uk/company/07756278
Useful information
Financial Ombudsman Service
https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-services-bought-credit
Administrator information:
Please only contact Maxwell Davies if your query hasn’t been answered in the above information.
Maxwell Davies Limited
Vinters Business Park
New Cut Road
Kent
ME14 5NZ
T: 01622 764612
E: huh@maxwelldavies.com