Legal Notice

You assume total responsibility and risk for any use you make of the Maxwell Davies Limited website. While we take care in the research, preparation and accuracy of this website and its facilities, Maxwell Davies Limited provides the site for general guidance and information only. Maxwell Davies Limited  does not make any express or implied warranties, representations or endorsements whatsoever with regard to any service or product mentioned on the site or on the internet generally, and Maxwell Davies Limited  shall not be liable for any cost or damage arising either directly or indirectly from any such usage or transaction. In particular, you should note that information on this site is written in general terms and should not be relied upon or used as a substitute for professional advice with respect to a specific set of circumstances.

Compliance

Maxwell Davies Limited  (Number 8762119) is a limited company whose registered office is at Ground Floor, Unit 501, Centennial Park, Centennial Avenue, Elstree, Boreham Wood, WD6 3FG.

Please note any business conducted with the company is with Maxwell Davies Limited only and not with any one person individually.

Information Required Under The Provision Of Services Regulations 2009

In accordance with the disclosure requirements of the Services Regulations 2009 our professional indemnity insurer is CAN Insurance Company Limited (company registered number 950) who may be contacted through Elmore Insurance Brokers, 25-26 Lime Street, London, EC3M 7HR. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada.

Complaints procedure

Maxwell Davies Limited provide a high level of professional care and quality of service.  However, if there are situations where you feel that you need to complain about the service you have received, you should set out your complaint in writing to the resident partner in the office with which you are dealing.  If you feel that you have not received a satisfactory response to your complaint then you should contact Ms R Duncan at our Kent office who will review your complaint and our response.

If the matter does not relate to a formal insolvency procedure but about the conduct of one of insolvency practitioners, and you remain unsatisfied with the response to your complaint then you may complain to the Insolvency Practitioners Association at Valiant House 4-10 Heneage Lane London EC3A 5DQ; tel: 020 7623 5108; email: secretariat@insolvency-practitioners.org.uk; website www.insolvency-practitioners.org.uk

 

If the matter relates to a formal insolvency procedure, and you remain unsatisfied with the response to your complaint then, from 5 June 2013, you may complain through a common Complaints Gateway hosted by the Insolvency Service.  Complaints to the single Complaints Gateway can be made either by:

  • calling the Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm),
  • email through the Insolvency Service website  www.bis.gov.uk/insolvnecy,  or
  • completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

For more details, please visit: http://www.bis.gov.uk/insolvency/contact-us/IP-Complaints-Gateway.

Should your complaint fall under the terms of our consumer credit licence or relate to matters that fall within the rules of the Financial Services Authority, then you have a right to complain to the Financial Ombudsman Service (FOS) in the event that we have not dealt satisfactorily with your complaint within a period of 8 weeks. The FOS may be contacted at The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall London E14 9SR; tel: 0845 080 1800; email: enquiries@financial-ombudsman.org.uk; website: www.financial-ombudsman.org.uk

Our complaints procedures do not affect any right of legal action you may have against Maxwell Davies Limited.